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Replacement of Corporate Telephony and Contact Centre Environment

Link Group

Notice reference

105513-2026

Source

UK Find a Tender

Sector

services

Country

Region

See original notice

Deadline (UTC)

Monday, November 23, 2026 at 12:00 PM

Estimated value

Not published

Published

Friday, November 6, 2026 at 9:22 AM

Qualification review

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Notice summary

Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.

Your bid decision

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Record your decision, check preparation capacity and work back from the published deadline. Your decision is separate from official eligibility.

Your decision

Preparation hours neededTeam hours available

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Personal work-back targets

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Make your bid / no-bid decision
Nov 20, 2026, 12:00 PM UTC
Target an internal draft
Nov 21, 2026, 12:00 PM UTC
Target an internal review
Nov 22, 2026, 12:00 PM UTC
Recheck the official deadline and portal
Nov 23, 2026, 10:00 AM UTC

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Document preparation planner

0 / 16 Reviewed locally

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